Contact us.
Contact us.
Customer Service.
Contact the customer plan every day, Sunday and Rebel holidays, 00.00-00.00pm.
Live Chat: novvember App and Web (help)
Facebook:novvember
Instagram: @novvember.com
LINE: @novvember
WhatsApp:+66 61 392 3302
For Live Chat channels, Facebook, LINE and WhatsApp, there will be a 24-hour chatbot.
If the chatbot can't answer a question, or the customer wants to contact an officer, the customer can send a message so that the customer officer can continue to take care of it.
Email
Triowitchery@gmail.com
Phone
061-392-3302
Contact the customer plan every day, Sunday and Rebel holidays, 00.00-00.00pm.
Live Chat: novvember App and Web (help)
Facebook:novvember
Instagram: @novvember.com
LINE: @novvember
WhatsApp:+66 61 392 3302
For Live Chat channels, Facebook, LINE and WhatsApp, there will be a 24-hour chatbot.
If the chatbot can't answer a question, or the customer wants to contact an officer, the customer can send a message so that the customer officer can continue to take care of it.
Triowitchery@gmail.com
Phone
061-392-3302
Agreement, condition
Agreement, condition
Website Usage
Website License
You may use this website only if you are under 18 years of age. Accepting these terms and conditions, your parents or guardians will agree to the terms of use of this website on your behalf (how practically you know or will give your parental consent). Novvember reserves the right not to provide (sell) products to anyone under the age of 13. If you believe that you may have access to the service or provide personal information to novvember, including name, address, telephone number or e-mail. If Novvembember finds that it has collected personal information from a person under age 13, NovvEMBER will immediately delete such information. If you are of the opinion that November may have information from or about an unaccounted person, you will not be able to access this website until you have reached the term of access.
Novvember account
You must register as a member or register to access Novvember's services and to receive further newsletters from Novvembers. You must always provide accurate or up-to-date information when using the Services and receiving NovvEMBER's news. You are responsible for keeping your account, password, and access information secure. You will be responsible for all actions that take place under your account and password. Furthermore, if you are unable to reset your password or access to your account novvember will not be liable, either directly or indirectly, for any loss or damage that may arise or arise as a result of the forgetting of your account or password.
Novvember provides services to you through Facebook (you must register with Facebook before accessing this service). You warrant that you agree to be bound by, comply with, and abide by all Facebook policies and terms. If you register to use the service through Facebook, you must use your username used to register at novvember, which is the same as your user name on Facebook. When you log in to the service via Facebook you will provide the identity of your Facebook account and agree to the information contained in your account and you will agree to use only the Facebook account that you own.
Novvember may send your personal information, including your name and address, to a third party for use in our special offers and promotions on occasions. You can opt out of receiving such promotions at any time. Just click on the opt-out link at the end of the newsletter that you receive. When you cancel the newsletter service, you will no longer receive any newsletters from Novvembers. Opt-out of the newspapers will leave you unannounced, including any changes to these terms and conditions. As a result of any change in the terms of use, you are bound to comply with the newly amended Terms and Conditions.
Service Rules
You will not act, be aware of or participate in any of the following:
(1) Reproducing, publishing or disclosing any part of the Service in any media.
(2) Spam, chain mail or other unsolicited emails.
(3) Attempts to interfere with any system or security or decrypt any signal to or from a server using Novvember's services.
(4) The action is determined or may be determined at the sole discretion of Novvember. Downloads are unnecessary or large on the Company's website.
(5) Uploading invalid information, viruses, worms, or other software that corrupts Novvember's system.
(6) Collecting or collecting personal information of other members through the novvember system.
(7) Use the Novvember Services for commercial purposes.
(8) Personal fraud or other fraud linked to a person or entity, fraud that conceals or attempts to conceal your identity.
(9) Interfering with system operations.
(10) Accessing any content in the Service through technology or other means other than those authorized by Novvember.
Access to the content, images and audio contained in the Service for any purpose or in any other manner other than Streaming (as defined below) is prohibited. ("Streaming" means the transmission of digital, functional image and audio information via the Internet from the Novvember Service to the user's device. Or means the playback of multimedia through theNovvember Web Site), which is intended for a real-time viewer. Novvembers do not allow any copying, storage, or distribution of any information permanently or temporarily.
Novvember reserves the right, without prior notice, to cancel or suspend your access to the Services for any reason whatsoever, including in the event that you violate these Terms and Conditions.
You are responsible for your interactions or involvement with other Novvember Members. Novvembers reserves the right to settle any disputes between you and otherNovvember members.
User details
For the purposes of this Agreement, "Intellectual Property Rights" means rights to trademarks, patents, copyrights, rights to work and other intellectual property that we currently possess or may possess in the future.
Novvember will not be liable for any User Information Content that you or any other user or third party displays or submits through the Service. You shall be responsible for the Content of your User Information and the consequences of your disclosure or publication. You acknowledge that Pomelo is the sole intermediary in the presentation of your information and your User Content. You understand and agree that you may submit User Information that may be inaccurate, inappropriate or inconsistent with any of your purposes. You agree that Pomello is not involved in such acts. Pomelo shall not be held responsible for any damages caused by you.
User Permissions
Novvember's service.
Under these terms and conditions, you agree not to be bound by any restrictions on the use or service of Novvember solely. Your membership is not transferable to any other party. Novvembers reserves the right, unauthorized use of the service, including the information ofNovvember, may terminate your three-party subscription at any time, for whatever reason.
Our rights.
Your information, or any information you provide to novvember, including software, images, text, graphics, logos, patents, trademarks, copyrights, pictures, sounds, videos, music, and your information ("novvember's content") and any such intellectual property rights are the exclusive property of Novvember unless explicitly specified herein. There is no agreement whatsoever that allows you to license or acquire any rights to such intellectually owned property. And you agree not to sell, license, rent, modify, distribute, pay, copy, replicate, transfer, or publicly display, publish, edit, edit or reproduce any material accessible on the website.
Privacy Policy
Novvember takes your privacy into consideration first. Click here for the privacy policy. Novvemb respects your privacy and attaches importance to the relationship that novvember has with you. Therefore, it is necessary for novvembers to collect and use information to the extent necessary to identify individuals in accordance with the above provisions.Access to this website is subject to this Privacy Policy and Terms and Conditions.
Security Policy
Novvember attaches great importance to the integrity and security of your personal information. However, Novvembra cannot guarantee that unauthorized third parties will not be able to violate the security measures of novvember or use your personal data for improper purposes. You acknowledge that your Personal Information may be subject to such acts by third parties. Pomelo will do its utmost to safeguard your Personal Data.
Third person.
The Novvember Services may contain links to third-party websites, advertisements, services, special offers or other marketing activities, or even activities not organized or controlled by Novvembers, do not guarantee or bear any responsibility for any link to third party websites. If you access a third party website service through a service such as Facebook Connect, novvember will not be liable for any damages incurred to you by using the third party site services. You understand that this Agreement and NovvEMBers Privacy Policy do not apply to your use of such sites. Furthermore, contacting or participating in advertiser promotions appearing on third party sites, as well as payment and delivery of goods and other terms (such as warranty) are merely contacts between you and such advertisers. You agree thatNovvember shall not be responsible for any loss or damage associated with such advertiser.
Protection.
You agree to protect Novvember and its affiliates, agents, licensors, managers, and other affiliated companies, including the employees of the contractors, officers, police officers and the administration from any damages and claims, losses, charges, costs, or debts, and expenses (including, but not limited to, attorneys' fees) arising from (1) any use and access to the Services, including any information or intellectual property rights transmitted or received from you (2) any violation of the duration of this Agreement by you, as well as, without limitation, any infringement of any representation and warranty action by you under these Agreements (3) Violation of your third party's rights, including but not restricted to the rights of privacy or any intellectually-property rights, (4) violations of applicable laws or other regulations (5) any claims or damages incurred from any action sent by a user or resulting from a user's account, subscribe to your site's password or use the username code.The security etc.
Website License
You may use this website only if you are under 18 years of age. Accepting these terms and conditions, your parents or guardians will agree to the terms of use of this website on your behalf (how practically you know or will give your parental consent). Novvember reserves the right not to provide (sell) products to anyone under the age of 13. If you believe that you may have access to the service or provide personal information to novvember, including name, address, telephone number or e-mail. If Novvembember finds that it has collected personal information from a person under age 13, NovvEMBER will immediately delete such information. If you are of the opinion that November may have information from or about an unaccounted person, you will not be able to access this website until you have reached the term of access.
Novvember account
You must register as a member or register to access Novvember's services and to receive further newsletters from Novvembers. You must always provide accurate or up-to-date information when using the Services and receiving NovvEMBER's news. You are responsible for keeping your account, password, and access information secure. You will be responsible for all actions that take place under your account and password. Furthermore, if you are unable to reset your password or access to your account novvember will not be liable, either directly or indirectly, for any loss or damage that may arise or arise as a result of the forgetting of your account or password.
Novvember provides services to you through Facebook (you must register with Facebook before accessing this service). You warrant that you agree to be bound by, comply with, and abide by all Facebook policies and terms. If you register to use the service through Facebook, you must use your username used to register at novvember, which is the same as your user name on Facebook. When you log in to the service via Facebook you will provide the identity of your Facebook account and agree to the information contained in your account and you will agree to use only the Facebook account that you own.
Novvember may send your personal information, including your name and address, to a third party for use in our special offers and promotions on occasions. You can opt out of receiving such promotions at any time. Just click on the opt-out link at the end of the newsletter that you receive. When you cancel the newsletter service, you will no longer receive any newsletters from Novvembers. Opt-out of the newspapers will leave you unannounced, including any changes to these terms and conditions. As a result of any change in the terms of use, you are bound to comply with the newly amended Terms and Conditions.
Service Rules
You will not act, be aware of or participate in any of the following:
(1) Reproducing, publishing or disclosing any part of the Service in any media.
(2) Spam, chain mail or other unsolicited emails.
(3) Attempts to interfere with any system or security or decrypt any signal to or from a server using Novvember's services.
(4) The action is determined or may be determined at the sole discretion of Novvember. Downloads are unnecessary or large on the Company's website.
(5) Uploading invalid information, viruses, worms, or other software that corrupts Novvember's system.
(6) Collecting or collecting personal information of other members through the novvember system.
(7) Use the Novvember Services for commercial purposes.
(8) Personal fraud or other fraud linked to a person or entity, fraud that conceals or attempts to conceal your identity.
(9) Interfering with system operations.
(10) Accessing any content in the Service through technology or other means other than those authorized by Novvember.
Access to the content, images and audio contained in the Service for any purpose or in any other manner other than Streaming (as defined below) is prohibited. ("Streaming" means the transmission of digital, functional image and audio information via the Internet from the Novvember Service to the user's device. Or means the playback of multimedia through theNovvember Web Site), which is intended for a real-time viewer. Novvembers do not allow any copying, storage, or distribution of any information permanently or temporarily.
Novvember reserves the right, without prior notice, to cancel or suspend your access to the Services for any reason whatsoever, including in the event that you violate these Terms and Conditions.
You are responsible for your interactions or involvement with other Novvember Members. Novvembers reserves the right to settle any disputes between you and otherNovvember members.
User details
For the purposes of this Agreement, "Intellectual Property Rights" means rights to trademarks, patents, copyrights, rights to work and other intellectual property that we currently possess or may possess in the future.
Novvember will not be liable for any User Information Content that you or any other user or third party displays or submits through the Service. You shall be responsible for the Content of your User Information and the consequences of your disclosure or publication. You acknowledge that Pomelo is the sole intermediary in the presentation of your information and your User Content. You understand and agree that you may submit User Information that may be inaccurate, inappropriate or inconsistent with any of your purposes. You agree that Pomello is not involved in such acts. Pomelo shall not be held responsible for any damages caused by you.
User Permissions
Novvember's service.
Under these terms and conditions, you agree not to be bound by any restrictions on the use or service of Novvember solely. Your membership is not transferable to any other party. Novvembers reserves the right, unauthorized use of the service, including the information ofNovvember, may terminate your three-party subscription at any time, for whatever reason.
Our rights.
Your information, or any information you provide to novvember, including software, images, text, graphics, logos, patents, trademarks, copyrights, pictures, sounds, videos, music, and your information ("novvember's content") and any such intellectual property rights are the exclusive property of Novvember unless explicitly specified herein. There is no agreement whatsoever that allows you to license or acquire any rights to such intellectually owned property. And you agree not to sell, license, rent, modify, distribute, pay, copy, replicate, transfer, or publicly display, publish, edit, edit or reproduce any material accessible on the website.
Privacy Policy
Novvember takes your privacy into consideration first. Click here for the privacy policy. Novvemb respects your privacy and attaches importance to the relationship that novvember has with you. Therefore, it is necessary for novvembers to collect and use information to the extent necessary to identify individuals in accordance with the above provisions.Access to this website is subject to this Privacy Policy and Terms and Conditions.
Security Policy
Novvember attaches great importance to the integrity and security of your personal information. However, Novvembra cannot guarantee that unauthorized third parties will not be able to violate the security measures of novvember or use your personal data for improper purposes. You acknowledge that your Personal Information may be subject to such acts by third parties. Pomelo will do its utmost to safeguard your Personal Data.
Third person.
The Novvember Services may contain links to third-party websites, advertisements, services, special offers or other marketing activities, or even activities not organized or controlled by Novvembers, do not guarantee or bear any responsibility for any link to third party websites. If you access a third party website service through a service such as Facebook Connect, novvember will not be liable for any damages incurred to you by using the third party site services. You understand that this Agreement and NovvEMBers Privacy Policy do not apply to your use of such sites. Furthermore, contacting or participating in advertiser promotions appearing on third party sites, as well as payment and delivery of goods and other terms (such as warranty) are merely contacts between you and such advertisers. You agree thatNovvember shall not be responsible for any loss or damage associated with such advertiser.
Protection.
You agree to protect Novvember and its affiliates, agents, licensors, managers, and other affiliated companies, including the employees of the contractors, officers, police officers and the administration from any damages and claims, losses, charges, costs, or debts, and expenses (including, but not limited to, attorneys' fees) arising from (1) any use and access to the Services, including any information or intellectual property rights transmitted or received from you (2) any violation of the duration of this Agreement by you, as well as, without limitation, any infringement of any representation and warranty action by you under these Agreements (3) Violation of your third party's rights, including but not restricted to the rights of privacy or any intellectually-property rights, (4) violations of applicable laws or other regulations (5) any claims or damages incurred from any action sent by a user or resulting from a user's account, subscribe to your site's password or use the username code.The security etc.
Privacy Policy
Privacy Policy
This privacy policy explains how we collect, use and share your personal information when you visit or purchase products from
novvember.com
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about the web browser, the IP address, the time zone, and some cookies installed on your device. Also, as you browse the site, we collect information about each page or product you view, which site or search terms refer you to the Site and information about how you interact with the Site. We call this automatically collected information Device Information.
We collect device information using the following technologies:
- Cookies are data files that are stored on your device or computer and usually contain an anonymous anonymous identifiers. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org
- File locks, tracks activity on the site and collects information including IP addresses, browser types, Internet service providers, reference/exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files that record how you browse the site.
In addition, when you make or try to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address and telephone number. We call this information Order Information.
When we talk about personal information in this privacy policy, we are talking about both device information and order information.
How do we use your personal information?
We generally use the order information we collect to process any order placed through the Site (including processing your payment information, preparing for shipping and providing you with invoices and/or order confirmations). Furthermore, we use this order information to:
- Communicate with you.
- Check our orders for possible risk or fraud.
- When in line with the requirements you share with us, please provide information or advertising related to our products or services to you.
We use device information that we collect to help us scan possible risks and scams (especially your IP address) and in general to improve and optimize our site performance (for example, by generating analytics about how our customers browse and interact with the site and to evaluate the success of our marketing and advertising campaigns).
Share your personal information
We share your personal data with third parties to help us use your personal information as described above. For example, we use S to operate our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/th/policies/privacy/
You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may share your personal information to comply with applicable laws and regulations, in response to a court order, request or other legal request for information we receive, or to protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information on how targeted ads work, you can visit the Network Advertising Initiative's study page at http://www.networkadvertizing.org/understanding-online-advertizing/how-does-it-work.
You can opt out of targeted advertising by using the link below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/
Don't follow.
Please note that we will not change the site's data collection and practice when we see a Do Not Track signal from your browser.
Your rights.
If you are a resident of Europe, you have a right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us by email.
Also, if you live in Europe, we will process your information in order to comply with a contract we may have with you (for example, you order with us through the website) or to pursue our legitimate business interests as described above. Also, please note that your information may be transferred outside Europe, including to Canada and the United States.
Data storage
When you order a product through the website, we will keep your order information as our record unless and until you ask us to delete this information.
Change
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for operational, legal or other regulatory reasons.
Age Limits
This website is not intended for persons under the age of 18.
Contact us.
For more information about our privacy policy, or if you have any questions or complaints, please contact us by email: Triowitchery@gmail.com or texting online.
novvember.com
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about the web browser, the IP address, the time zone, and some cookies installed on your device. Also, as you browse the site, we collect information about each page or product you view, which site or search terms refer you to the Site and information about how you interact with the Site. We call this automatically collected information Device Information.
We collect device information using the following technologies:
- Cookies are data files that are stored on your device or computer and usually contain an anonymous anonymous identifiers. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org
- File locks, tracks activity on the site and collects information including IP addresses, browser types, Internet service providers, reference/exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files that record how you browse the site.
In addition, when you make or try to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address and telephone number. We call this information Order Information.
When we talk about personal information in this privacy policy, we are talking about both device information and order information.
How do we use your personal information?
We generally use the order information we collect to process any order placed through the Site (including processing your payment information, preparing for shipping and providing you with invoices and/or order confirmations). Furthermore, we use this order information to:
- Communicate with you.
- Check our orders for possible risk or fraud.
- When in line with the requirements you share with us, please provide information or advertising related to our products or services to you.
We use device information that we collect to help us scan possible risks and scams (especially your IP address) and in general to improve and optimize our site performance (for example, by generating analytics about how our customers browse and interact with the site and to evaluate the success of our marketing and advertising campaigns).
Share your personal information
We share your personal data with third parties to help us use your personal information as described above. For example, we use S to operate our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/th/policies/privacy/
You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may share your personal information to comply with applicable laws and regulations, in response to a court order, request or other legal request for information we receive, or to protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information on how targeted ads work, you can visit the Network Advertising Initiative's study page at http://www.networkadvertizing.org/understanding-online-advertizing/how-does-it-work.
You can opt out of targeted advertising by using the link below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/
Don't follow.
Please note that we will not change the site's data collection and practice when we see a Do Not Track signal from your browser.
Your rights.
If you are a resident of Europe, you have a right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us by email.
Also, if you live in Europe, we will process your information in order to comply with a contract we may have with you (for example, you order with us through the website) or to pursue our legitimate business interests as described above. Also, please note that your information may be transferred outside Europe, including to Canada and the United States.
Data storage
When you order a product through the website, we will keep your order information as our record unless and until you ask us to delete this information.
Change
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for operational, legal or other regulatory reasons.
Age Limits
This website is not intended for persons under the age of 18.
Contact us.
For more information about our privacy policy, or if you have any questions or complaints, please contact us by email: Triowitchery@gmail.com or texting online.
Size of clothes
Size of clothes
See the size details.
For Novvember tables, there are two tables:
1.Body Measurements
2.Product Measurements
- Press the item you are interested in, then view the item size details in the "Size/Size Guide" menu, and click on the positive mark (+).
- Proportionate to the table below, which is the measurement table.
- Press finger/cm. To display the size in inches or centimeters as desired.
Note: If the case is a co-branded product, there will be only 1 six table, which will be a proportion of the product.
I'd like to know what the proportion of the model is.
- You can see the ratio of the model for comparison in the menu, the size chart, and the details in the "Model Information" bar on the product page.
What's one size? FREE SIZE?
- One size is a one-size item. The size will be specified in the "size table" box.
When ordering one size, you should compare your own proportions to the size of the product well before ordering. Since some models are not free size.
How to measure and measure the product
- Use this measurement line to find the sex that best suits you and should be measured directly to your body.
Tell me.
Measure the upper chest while wearing a lingerie by measuring it through the forearms to the back.
Measure the lowest part of the waist by measuring up from 1 inch to below the thigh.
Pumpkin.
Measured from the widest part of the hip, using a sword line from one side to the other.
For Novvember tables, there are two tables:
1.Body Measurements
2.Product Measurements
- Press the item you are interested in, then view the item size details in the "Size/Size Guide" menu, and click on the positive mark (+).
- Proportionate to the table below, which is the measurement table.
- Press finger/cm. To display the size in inches or centimeters as desired.
Note: If the case is a co-branded product, there will be only 1 six table, which will be a proportion of the product.
I'd like to know what the proportion of the model is.
- You can see the ratio of the model for comparison in the menu, the size chart, and the details in the "Model Information" bar on the product page.
What's one size? FREE SIZE?
- One size is a one-size item. The size will be specified in the "size table" box.
When ordering one size, you should compare your own proportions to the size of the product well before ordering. Since some models are not free size.
How to measure and measure the product
- Use this measurement line to find the sex that best suits you and should be measured directly to your body.
Tell me.
Measure the upper chest while wearing a lingerie by measuring it through the forearms to the back.
Measure the lowest part of the waist by measuring up from 1 inch to below the thigh.
Pumpkin.
Measured from the widest part of the hip, using a sword line from one side to the other.
Returns
Returns
What should I do if there is a problem with the goods received, such as a faulty goods, incomplete goods and damaged goods?
Please contact our customer service within 3-7 days of shipment to report any problems received along with photos of the product and packaging.
Terms of Return
The product can be returned at the same price. If the item is to be replaced at a higher price, the customer will have to remove the excess parts themselves.
How do you get the night shopping?
Manually returned goods can be returned by any shipping company that is convenient to the customer, but may incur additional charges depending on the carrier, the weight of the goods and the shipping country.
How was the shopping night?
1. Go to "My Profile" and select "Return"
2. Click "Return" and select the item you want to return with a reason.
3. Click "Continue" and select the desired refund request type.
4. Check the return form and select a return channel that is convenient to the customer as follows:
Returning through Kerry
- Package that needs to be returned in its original packaging.
- Go to the Kerry branch near the house.
- Sticker for sending packages printed from the service machine on the package to the original sticker & barcode.
- Return the package to Officer Kerry and keep the slide as proof.
How to check the return status
You can track the return process at "My Returns" by displaying the status as follows:
Received online returns. Successfully created.
Novvember has received the item. It has been returned to the warehouse.
The refund process is complete.
Return denied: Returns were denied and cannot be refunded.
Received returns that have expired: Returns that exceeded and cannot be refunded.
Please contact our customer service within 3-7 days of shipment to report any problems received along with photos of the product and packaging.
Terms of Return
The product can be returned at the same price. If the item is to be replaced at a higher price, the customer will have to remove the excess parts themselves.
How do you get the night shopping?
Manually returned goods can be returned by any shipping company that is convenient to the customer, but may incur additional charges depending on the carrier, the weight of the goods and the shipping country.
How was the shopping night?
1. Go to "My Profile" and select "Return"
2. Click "Return" and select the item you want to return with a reason.
3. Click "Continue" and select the desired refund request type.
4. Check the return form and select a return channel that is convenient to the customer as follows:
Returning through Kerry
- Package that needs to be returned in its original packaging.
- Go to the Kerry branch near the house.
- Sticker for sending packages printed from the service machine on the package to the original sticker & barcode.
- Return the package to Officer Kerry and keep the slide as proof.
How to check the return status
You can track the return process at "My Returns" by displaying the status as follows:
Received online returns. Successfully created.
Novvember has received the item. It has been returned to the warehouse.
The refund process is complete.
Return denied: Returns were denied and cannot be refunded.
Received returns that have expired: Returns that exceeded and cannot be refunded.
Product status
Product status
How to track order status
- Can track order status on my order list.
Online order status in each step when you select Delivered to my address
Ordered: You have already placed an order.
Refunded: Your payment has been completed.
(*For orders that choose COD or Destination payment, the status is Confirmed. Your order has been confirmed.
In the process of preparation, we are preparing your order from Goa.
During shipping. Your order is during shipping and you will receive the goods soon.
Shipping Successful: The goods have been shipped and the customer has already received the goods.
- Can track order status on my order list.
Online order status in each step when you select Delivered to my address
Ordered: You have already placed an order.
Refunded: Your payment has been completed.
(*For orders that choose COD or Destination payment, the status is Confirmed. Your order has been confirmed.
In the process of preparation, we are preparing your order from Goa.
During shipping. Your order is during shipping and you will receive the goods soon.
Shipping Successful: The goods have been shipped and the customer has already received the goods.
Shipping
Shipping
What kind of shipping methods do you have?
1.Delivery to customer address.
Delivery Time ?
For goods shipped to customers' addresses in Bangkok and suburbs: 2 - 3 business days and abroad: 2- 4 business days.
Long holidays or campaign periods. Customers may receive goods more late than usual, about 2-3 working days.
Customers can check the delivery status within 24 hours of receiving an e-mail informing that the goods have already been shipped.
How to check delivery status ?
After shipping out of warehouse, the customer will receive an e-mail and can enter the order number NVB790XXXXXXX at the link below to check the delivery status.
How to change/ edit the shipping address ?
If you order, you will not be able to manually edit the shipping address. If you want to change the shipped address, you can contact our customer service directly for further assistance. Or you can fill out this form. Click to change your shipping location.
When the shipping status indicates that the customer has received the goods but the client hasn't received them yet, what should be done?
If you have not received the goods yet, the shipping status system indicates that you have already received them, we recommend that you contact our customer service immediately so that we can expedite a check with Pomelo. Delivery by a private company, the shipping company we choose depends on each shipping area.
Can I refuse to receive the order?
If you have ordered but do not want to receive the goods or refuse to receive them with the shipping company, please contact our Customer Relations department for further assistance.
Which shipping company?
NOVVEMBER Delivery by a private company by our chosen shipping company depends on each shipping area.
1.Delivery to customer address.
Delivery Time ?
For goods shipped to customers' addresses in Bangkok and suburbs: 2 - 3 business days and abroad: 2- 4 business days.
Long holidays or campaign periods. Customers may receive goods more late than usual, about 2-3 working days.
Customers can check the delivery status within 24 hours of receiving an e-mail informing that the goods have already been shipped.
How to check delivery status ?
After shipping out of warehouse, the customer will receive an e-mail and can enter the order number NVB790XXXXXXX at the link below to check the delivery status.
How to change/ edit the shipping address ?
If you order, you will not be able to manually edit the shipping address. If you want to change the shipped address, you can contact our customer service directly for further assistance. Or you can fill out this form. Click to change your shipping location.
When the shipping status indicates that the customer has received the goods but the client hasn't received them yet, what should be done?
If you have not received the goods yet, the shipping status system indicates that you have already received them, we recommend that you contact our customer service immediately so that we can expedite a check with Pomelo. Delivery by a private company, the shipping company we choose depends on each shipping area.
Can I refuse to receive the order?
If you have ordered but do not want to receive the goods or refuse to receive them with the shipping company, please contact our Customer Relations department for further assistance.
Which shipping company?
NOVVEMBER Delivery by a private company by our chosen shipping company depends on each shipping area.
Payment
Payment
Payment Channels
Credit/ Debit Card (Visa Mastercard or JCB type)
Mobile Banking (SCB Easy App, K PLUS, Krungsri Mobile App (KMA), & Bualuang mBanking) requires the mobile banking application to be installed.
QR PromptPay (QR Code lasts 20 minutes)
Destination payments.
Use accumulated credit.
Why did you encounter problems with debit/credit card payments?
*In case of QR payment, PromptPay must pay within 20 minutes. If more than 20 minutes, the original order must be repaid. *Pomelo accepts payments via Visa and Mastercard in both the app and the website.
* In the case of a debit card, please check with your bank if your card can be transacted online.
Problems with payment by credit/debit card may be caused by the following circumstances:
1.There's not enough money on the account.
2.Account name does not match information
3.No registration of online transactions with the card.
4.There's a limit on the number of transactions in one bill round.
5.No such account name.
6.There is a limit on the number of transactions.
If such a problem occurs, please check with the issuer's bank.
How to apply for a tax receipt
For online order items without editing information and orders.
- Go to Pomelo's website.
- Checked the information and details on the account details menu and checked my profile updates.
- Go to my order list and select the order list for a tax receipt.
- Press View Details for an order that requires a tax receipt.
- Scroll down the bottom to find the order summary and click on "Download the tax receipt" to print the receipt.
Remark: The tax certificate can only be printed using the above steps through the Pomelo website.
For online order items with edited information and orders, including Tab.Try.Buy orders.
- Fill in the form at https://pomelo3.typeform.com/to/UzdGWwez
- In case of non-return orders, the processing period is 2-4 working days.
- In case the order is returned, the processing period is 7-10 business days.
- Tax receipts issued on behalf of the company take a processing period of 7-10 business days.
Credit/ Debit Card (Visa Mastercard or JCB type)
Mobile Banking (SCB Easy App, K PLUS, Krungsri Mobile App (KMA), & Bualuang mBanking) requires the mobile banking application to be installed.
QR PromptPay (QR Code lasts 20 minutes)
Destination payments.
Use accumulated credit.
Why did you encounter problems with debit/credit card payments?
*In case of QR payment, PromptPay must pay within 20 minutes. If more than 20 minutes, the original order must be repaid. *Pomelo accepts payments via Visa and Mastercard in both the app and the website.
* In the case of a debit card, please check with your bank if your card can be transacted online.
Problems with payment by credit/debit card may be caused by the following circumstances:
1.There's not enough money on the account.
2.Account name does not match information
3.No registration of online transactions with the card.
4.There's a limit on the number of transactions in one bill round.
5.No such account name.
6.There is a limit on the number of transactions.
If such a problem occurs, please check with the issuer's bank.
How to apply for a tax receipt
For online order items without editing information and orders.
- Go to Pomelo's website.
- Checked the information and details on the account details menu and checked my profile updates.
- Go to my order list and select the order list for a tax receipt.
- Press View Details for an order that requires a tax receipt.
- Scroll down the bottom to find the order summary and click on "Download the tax receipt" to print the receipt.
Remark: The tax certificate can only be printed using the above steps through the Pomelo website.
For online order items with edited information and orders, including Tab.Try.Buy orders.
- Fill in the form at https://pomelo3.typeform.com/to/UzdGWwez
- In case of non-return orders, the processing period is 2-4 working days.
- In case the order is returned, the processing period is 7-10 business days.
- Tax receipts issued on behalf of the company take a processing period of 7-10 business days.
Order
Order
What types of purchasing channels are there?
online
website: www.novvember.com
novvember application on iOS and Andriod.
LINE:@novvember
Facebook:novvember
How to order products online?
Order products online with novvember via website and application. There are convenient steps. And it's easy. You just need to register first by registering using your email and mobile number. Or register by connecting through your Facebook and Google accounts as well.
After that, you can order through yourself. Follow the steps as follows
1. Log in to the system via the website or application
2. Select the product you like and click on add to cart
3. Go to the checkout page, click on add discount code. If there is a working code The system will immediately display a code to choose from
4. Click on Proceed to order products
5. Choose shipping method You can choose to ship to my address
6. Select payment method You can choose the payment method of Mobile Banking (only for orders through the application), pay immediately. (Credit and debit cards Visa/ Mastercard/ JCB)
7. Click on Confirm to pay and complete your order. After that, please wait and check the order confirmation email. Or you can check your order through your account, just click to see my profile. and check the menu My order list
How to check promotions?
You can check the promotion and how to use the code by following one of the steps as follows.
Check the symbol in the bottom right corner of the product picture. There will be a participating code for that product. specified on the product Select the code you want to use by pressing the word Copy on the code you want to use and pasting the code during checkout
You can check the code during checkout by clicking on add discount code. The system will display all codes, select the code that can be used. After that, click on the word Confirm for the code you want to use.
Note: Only 1 discount code can be used per purchase
If the computer crashes during the payment process How will I know that the payment has been completed?
1. Go to the page "My Orders" or click here
2. Check to see if your latest order list is available.
3. Customers can contact the bank to view account deduction. The account will be deducted only at the time the order is confirmed.
Can change product list Or can I change the size of the product?
Confirmed orders cannot be edited directly through the website or application. If you place an order for the wrong product and the transaction is completed, you must cancel the order. You can contact customer service directly. The staff will help check the status again to see if it is still possible to cancel or not. To contact customer service, click here.
How to cancel the product?
For orders that have been confirmed, they cannot be canceled directly through the website or application. If you wish to cancel your order, you can contact customer service directly. The staff will help check the status again to see if it is still possible to cancel or not. To contact customer service, click here.
เว็บไซต์นี้มีการใช้งานคุกกี้ เพื่อเพิ่มประสิทธิภาพและประสบการณ์ที่ดีในการใช้งานเว็บไซต์ของท่าน ท่านสามารถอ่านรายละเอียดเพิ่มเติมได้ที่
นโยบายความเป็นส่วนตัว and นโยบายคุกกี้
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